Jim Dai is a professor in the School of Operations Research and Information Engineering (ORIE) of Cornell University. He is currently on leave from the Chandler Family Chair of Industrial & Systems Engineering at Georgia Institute of Technology, where he has been a faculty member for 22 years. He is a Special Term Professor at Tsinghua University and a Visiting Professor in Decision Sciences at National University of Singapore. For more than twenty years, he has worked on stochastic models arising from communications, manufacturing, and service systems that include data switches, semiconductor wafer fabrication lines, call centers, and healthcare-delivery systems.